Glenn was raised in the Fraser Valley, where he was very active. He played lacrosse, soccer, football and basketball, as well as worked at a variety of jobs including a paper route, the restaurant industry and the grocery business. After high school, he worked in retail and the construction industry before commencing his insurance career.

​

Glenn attained his Level 1 Insurance Agent’s license in 1986 and started adjusting in 1987. After eight years at regional adjusting companies, two large events happened in his business life; in 1995, he attained his CIP (AIIC) and he started Payne, Travis and Associates with his business partner, Kevin Travis. They made a commitment to quality of life and quality of work which continues to this day. With that commitment came a need for growth of the company, which began in 2008. Glenn has been instrumental in the training of new adjusters and that training/mentoring is something he continues to enjoy today (the trainee’s eventually enjoyed the training!). Known for his hard work and dedication, Glenn has always been able to traverse complex investigations for residential and commercial insurers. There is no claim too complex for Glenn.

​

Glenn is the proud father of two adult children. He continues to be active in his adult life, which includes working out at the gym, hiking, and traveling.

​

Glenn took up golf in his late teens and continues to play regularly, both locally and on golf trips with family and friends.  He is known throughout the industry for his long though not always accurate ball placement on the course. 

Being the son of Glenn Payne (aka "dad boss"), Chris grew up around the insurance industry, though it was not his first career choice. Before PTA, Chris had his hands in many pies, including residential architecture, drafting, construction, electrical and banking.

After graduating from high school in 2008, Chris worked for a construction company completing demolition and reconstruction of residential dwellings. In early 2009, he joined an electrical company in which he worked on projects such as the Abbotsford Entertainment Centre and the Hub International Theatre in Chilliwack. In 2010, he completed the Architectural and Drafting program at UFV. Chris then moved into the banking industry for four years, before completely changing gears to the insurance industry. He joined PTA in 2016 for a new challenge and a great opportunity to learn from one of the best in the industry, "dad boss".

With his background in construction and drafting, Chris is our resident "sketcher" of dwelling layouts and building plans.

Chris is a level two adjuster handling property claims throughout the Fraser Valley and is working on his CIP designation.

When the phone isn't ringing, you can find Chris at the hockey rink, on the golf course, or exploring the Fraser Valley mountains in his 4x4.

Before joining PTA, Chelsey worked in customer service for ten years (including retail stores, restaurants and coffee shops) while completing her Bachelor of Arts degree from the University of the Fraser Valley. Her major is in English - Creative Writing with a minor in Media & Communications. Chelsey did not know what she wanted to be when she grew up and didn't enjoy the customer service industry, which led her to join Payne Travis in September of 2015 as an Administration Assistant in our Abbotsford office. She works daily with our adjusters preparing the reports for our clients. As a self-proclaimed perfectionist and grammar snob, Chelsey keeps the adjusters in line and their grammar in check (they sure need it)!

To stay positive in a world full of insurance claims and grammar mistakes, Chelsey enjoys (and is a bit obsessed) with hiking in the beautiful Lower Mainland mountains with her husband Andy. She is also an avid reader and can be seen at every lunch break reading a travel novel or a book about another culture. She also loves travelling and has been to 15 countries (and counting)!

Bianca joined Payne Travis Adjusters Ltd. in February 2021 as an Administrative Assistant in the Surrey office. She manages the day-to-day operations of the physical office, ensuring a smooth workflow for the team.

She oversees office logistics — keeping supplies stocked, maintaining equipment, and coordinating with the IT department to ensure systems run efficiently. Bianca also keeps the remote team connected and informed, serving as the administrator for Microsoft Teams, managing website updates, and handling incoming mail and communications.

With a background in digital marketing, graphic design, and social media, Bianca brings both creativity and technical expertise to PTA’s operations. Outside of work, she enjoys exploring new technologies, staying current with digital trends, and spending weekends camping, fishing, paddleboarding, and pursuing her many creative hobbies.